Status of your order
After you have placed an order with us, you will receive an order confirmation by email. You can find the delivery time there. Once we have received and checked your order, you will receive an email with more information about the delivery. If the delivery time changes, you will hear from us.
We deliver our furniture to your home in two ways, depending on the products you ordered.
Have you ordered chairs or are you planning to order chairs?
Our collection consists of a wide variety of dining room chairs. The shipping options are listed for each chairs. If your order consists of (a number of types of) chairs, there are two options:
Delivery by: UPS - unassembled
Payment upon delivery: Cash
Delivery date: Is determined by UPS. UPS offers the package three times. For idere delivery you will receive an email with a track and tracing code. After three times not at home the package returns to Station7.
Transport company Huisman - assembled
Payment on delivery: Cash / PIN
Delivery date: You decide the day on which your furniture will be delivered, assembled and put in place.
Costs: € 49
Have you ordered anything else apart from chairs?
For example, does your order consist of a table, a sofa or a combination of chairs with a dining bench? Your order will be delivered to you free of charge in the Netherlands (with the exception of delivery to the Wadden Islands and deliveries in a building higher than the first floor without lift). Our drivers will of course ensure that your order is brought in tidily, that everything is assembled and that the packaging material is taken back.
Unassembled delivery by UPS: that’s how it works
We will send you an email as soon as we have received and checked the chairs in our distribution centre. UPS then takes care of the delivery. You will receive an email with a delivery date. If you are not at home, you will receive a UPS InfoNoticeSM. At the top of the InfoNotice you can see the date the InfoNotice was left behind and whether it was a first, second or last attempt. If you were not at home for a delivery, you have the following options:
• Pick up your shipment at a UPS customer centre.
• Schedule a new delivery on a day when you are available to receive it.
• Have your shipment delivered to a different address, at work e.g..
If UPS cannot deliver the shipment after three attempts, it will be stored for five days at a nearby UPS facility before being returned to Station7. If the parcels have to be presented again by UPS, we will charge these additional costs. Check the UPS website for MyChoice, a UPS service for higher delivery flexibility.
Assembled delivery by Huisman Transport: that’s how it works
This means that your furniture is unpacked, assembled, placed where you want it and the packaging material is taken away. We provide this service for homes on the ground floor and flats with a lift (please note that the products must fit in the lift). For flats that are not accessible by a lift, delivery will be made up to the first floor. When calculating the stairwell, bear in mind that the dimensions are stated on the website without packaging, but that the products are supplied with packaging. Other circumstances are excluded from our standard delivery.
If you have any questions, please feel free to contact us and we will see together what we can do.
Parcel not received and other questions
Did you not receive your UPS parcel? Or do you have specific delivery requirements? Contact us via email firstname.lastname@example.org or by telephone +31 (0)487725177
Have you received chairs you have to assemble yourself? No problem, it is very easy.
Click here to view the assembly instructions.